Frequently Asked Questions
Do you service my area?
If you are in NEPA, most likely. We service Lackawanna, Luzerne, and parts of Susquehanna and Wayne counties.
What are your hours?
We are available Monday through Friday 9am-4:00pm and Saturday 9am-12pm (Winter Only) at 570-383-3257 or 570-654-3441 for common inquiries. However we do offer same day service.
How can I sign-up for and set up a payment or pricing plan?
Call us at 570-383-3257 or 570-654-3441 for immediate assistance or you can submit your information here to jump start the process. We’ll contact you to finalize the process.
How do I schedule a delivery?
You can call us at 570-383-3257 or 570-654-3441 or use our online form to request delivery and we’ll contact you to confirm we can meet your deadline.
Is there anything I need to do to make sure that automatic delivery remains on schedule?
The only thing we need is to make sure that access to your delivery area is clear. During the fall and winter months, we ask that you keep the area free of snow and leaves to ensure we can maintain your delivery schedule, even when you’re not at home.
How can I put more money in my pocket?
The quickest and smartest way to do it is by installing a new energy-efficient home heating system. It really does pay off! You could potentially recover the cost of your equipment investment over the next few years to enjoy long-term savings.
Who can I contact about billing questions?
Call us at 570-383-3257 or 570-654-3441 for immediate assistance or you can contact us online for less urgent matters.
How can I pay my invoices automatically?
You can supply your payment information, sign the form, and return it to us. Automatic payments should begin 2-4 weeks after receipt of the signed authorization form. There is no charge for this service.
Do you accept credit cards?
We do for your convenience. We accept Visa, MasterCard, and Discover.
What is my balance and budget for the month?
To get this information please call us at 570-383-3257 or 570-654-3441 for immediate assistance or you can request it online.
Can I adjust my payment plan payments?
Sure, please call one of our account representatives at 570-383-3257 or 570-654-3441 to discuss this.
Scranton, Blakely, Jessup, Wilkes Barre, Pittson Dallas, Clark Summit & Moscow PA